Make Ur Move Privacy Policy

This privacy policy is reviewed annually – last reviewed November 2023

We are Make Ur Move Limited (“us/we”), company registration number 06466785, data protection registered number Z1305238.

At Make Ur Move we are committed to maintaining the trust of our visitors and users on the web site. We believe strongly that your personal data should be protected always and used for relevant purposes. We do not engage in selling, renting or trading your data as email lists to third party businesses for marketing purposes.

We have set out below what the information we collect, how we collect it and for which purposes including how we process it and your rights. By using the Make Ur Move web site and the services we provide you are agreeing to be bound by this policy in respect of information collected about you through this site.

If you do not agree with this policy please do not use this web site.

For the EU General Data Protection Regulation (“GDPR”) we are the “data controller”.

What information do we collect & how we use it?

Google Analytics

When you visit www.makeurmove.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details about visitor interaction and behaviour patterns on the site. This is statistical data about our users’ browsing activity and patterns and does not identify any individual.

Google Analytics

When you instruct us to carry out a service you will complete a registration.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

As part of our registration process on our web site we will collect personal data from you for the following reasons: to allow us to contact you in order to obtain further details and ultimately provide a service; to tell you about things that you ask us to keep you informed of; to carry out checks with third parties and verify the information with your express consent; to obtain feedback and reviews of our service; to check our records are correct and update them accordingly; to provide you with relevant and accurate information when completing a service; to keep you updated on the progress of your order or service.

We use a third-party provider to send out system emails, Send Grid. We use a third-party provider for our newsletter sent out by email, Campaign Monitor, we use only your email address for these email systems and will gather statistics on email opening and clicks to monitor and improve our newsletter. We do not allow either provider to make any attempt to find out the identities of the users from their email addresses. More information on their privacy policies can be obtained from their websites.

We will store a history of your use on our site including previous services and past orders, were you have not accessed your account or utilised a service within 5 years we may archive your account and delete it from our system and database.

Contact via a third party

“>You may contact us through a third party site such as Rightmove or Zoopla (ZPG) by sending a contact form. We will store this information in our email system and database so that we may contact you about the enquiry. Please refer to the privacy policies of the site which you use for more details on how they store and process your data.

Service providers

Some of our services are completed by carefully selected partners. We have checked their privacy policies and satisfied ourselves that they have a clear policy on use, processing and storing of personal data and they will not use the data provided to them for any other reason than to provide the service unless you have expressly given them that authority.

Below is a list of the service providers that we process your data with:

• We will process your data through sites to provide advertising services, this data relates to the specific information collected and stored about properties which you create in our site and we do not share your personal data with these sites or permit them to attempt to identify you. These sites include Rightmove, Zoopla (ZPG), Primelocation, Letting Search, Home Flow, Student Houses, Need a Property, Propertini, Accommodation for Students & DSS Move.
• We will obtain specific consent from you to carry out identity checks using an online verification service provided by the GB Group and their privacy policy can be located on their site. The data we process with them includes your name, home address, driving licence number, phone number, national insurance number or any other identifiable date that you provide. We will store the outcome of those checks within our site and database.
• We will forward your contact details to other users to confirm appointments, this will include your name and contact telephone number and on occasion your email address. Express permission is requested to forward on more information which we collect, process or verify.
• We will not forward your data to any third parties for the purposes of marketing to you additional sales services without your express permission.
• To complete some services we will be required to forward your contact details to arrange access, these details may include your name, contact telephone number, email address, property address and information about any tenancy. Our carefully selected service providers are: No Letting Go; Gas Elec; Key Agent; Access 2 View; Adobe Echosign; Kamma; Go Cardless; Zero Deposit; Fixflo; FViewber; Ethical Introductions Limited (t/a Just Move In).

This list will be updated from time to time as we add new suppliers and services and we advise that you check this from time to time to make sure you are still happy with how your data is being processed.

Cookies

“>Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

The cookies we use are “analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Purpose

Examples of purposes for which a cookie may be used:

• To estimate our audience size and usage pattern;
• Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted at your individual interests;
• Speed up your searches;
• Recognise you when you return to our site;
• Allow you to use our site in a way that makes your browsing experience more convenient, for example, by allowing you to store items in an electronic shopping basket between visits. If you register with us or complete our online forms, we will use cookies to remember your details during your current visit, and any future visits provided the cookie was not deleted in the interim.

Blocking Cookies

Please note that our advertisers may also use cookies, over which we have no control.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon as you visit our site.